![]() ![]() To do this, turn on your Mac, when you hear the start-up sound, press and hold the Shift key until you see the Apple logo. I previously wrote an article about how to fix Mac startup problems.Wait a few seconds and then press the power button to turn on your computer. Press and hold the power button for a few seconds until your computer turns off, then release the power button. ![]() If your Mac will not start up, stalls on a gray screen with an Apple logo, here is how you troubleshoot.įix Mac OS X El Capitan Perform the steps below one-by-one until your problem resolves Some users have reported an issue where Mac refuses to finish booting after updating to OS X EL Capitan. OS X El Capitan is the twelfth major release of OS X for Mac computers.
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